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Falanx Cyber puts enterprise-class cybersecurity services within reach of every organisation. We identify areas of cyber risk threatening the integrity of your business and provide complete end-to-end managed cybersecurity services to alleviate those risks. Combining proactive managed detection and response services with penetration testing, incident response and consultancy.

We have big, exciting plans and are always looking for talent to join our teams across all areas of the business in some of the most interesting roles on the market.

We are a friendly bunch and our employees are what makes Falanx a special place to work!

Our current vacancies

Senior SOC (Security Operations Centre) Analyst

Hours: Monday to Friday from 9am until 5pm (excluding Bank Holiday’s)

Business Unit: SOC (Security Operations Centre)

Reports to: Head of SOC

Location: Hybrid: Office in Central Reading & Working from home 

Hours: Monday to Friday from 9am until 5pm (excluding Bank Holiday’s) including 24/7 On Call (1 week in every 3 weeks)

Salary: £Excellent + excellent benefits


The role:

We have an exciting opportunity for a Senior SOC Analyst with a genuine passion and interest in Cyber Security to join our growing team
The SOC team are responsible for monitoring, analysing, assessing and defending the security systems of our growing client base and resilience against any systems being compromised.
The role of the Senior SOC Analyst is to lead & manage the SOC Team and to act as a main technical escalation point for the SOC Team, the customer and service teams when required. The Senior SOC Analyst will help to maintain, grow and develop customer relationships. They will ensure the SOC Team are meeting customer and internal SLA’s, their quality of work is to a high standard and are working with the team to full capacity.
The ideal candidate will have a strong work ethic, world class customer service skills, a keen eye for detail and the ability to positively drive themselves and the team forward. This individual will act as a role model to the SOC Team, always acting in a courteous and professional manner; adhering to Falanx’s core values.

Your key responsibilities will include:

  • To manage a SOC Team comprised of Level 1, Level 2 & Level 3 Analysts and to lead SOC support activities to our customer base
  • Ensuring that all Security Monitoring Systems and Consoles, including all Availability Monitoring Systems are monitored diligently and in a timely fashion by the whole shift team
  • To manage the teams’ day to day tasks and activities, prioritising their workload based on contractual SLA’s
  • To monitor SOC Team and use reporting to ensure team are working to full capacity 24/7
  • To formulate and / or re-engineer SOC processes, how-to-guides & procedures to maximise operational efficiency
  • To attend and occasionally chair Customer Service Meetings & Service Reviews
  • To ensure Service Review actions are tracked, progressed and escalations are communicated to internal stakeholders
  • To provide meeting minutes to customers
  • To promote exceptional customer satisfaction
  • To recruit & retain a loyal and dedicated team
  • To complete probation reviews, quarterly development reviews and regular 121’s to monitor the performance of staff using agreed KPI’s, OKR’s and Objectives set
  • To quality check SOC Tickets to ensure communications to customers is of a high standard and internal processes for Incident Management & Request Fulfilment are being followed
  • To implement training & development plans for SOC Team to advance their internal progression
  • To manage unplanned absences for the team; completing Return to Work forms where necessary
  • To check that shifts are always covered during core hours, leaving no gaps in support
  • To maintain IMS framework in relation to the Service Delivery of SOC functions; this includes, ownership of policies, adherence to them, as well as reporting into the IMS Management Team on effectiveness measures
  • To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and adhoc management requests
  • To take ownership of and to make sure all high priority Incidents / Requests are escalated to the Senior Management Team as soon as they are identified
  • To ensure daily, weekly and monthly reporting to all customers are provided promptly
  • To review daily, weekly and monthly reporting to quality check the accuracy of the data
  • To identify & raise Problems and communicate / escalate these via the appropriate channels
  • To work with resolver teams and external suppliers to ensure comprehensive documentation of procedures are maintained and regularly reviewed
  • To make sure all Handover tasks and actions are completed
  • To carry out all activities in line with company and SOC policies & procedures
  • To suggest service & tool improvements to the Senior Management Team for the benefit of the team, the company & its’ customers

Technical Knowledge:

  • Knowledge & use of SIEM toolsets
  • Knowledge & use of Full Packet Capture toolsets
  • Knowledge & use of Intrusion Detection Systems
  • Understanding of IDS and IPS technologies
  • Analysis of Syslog / Windows event logs
  • Understanding how to analyse network traffic
  • Understanding of how to analyse malware
  • Python Programming Language

Key Requirements:

Essential:

  • Previous experience of working in a similar role
  • ITIL Foundation or experience of working in an ITIL environment
  • Experience creating and following processes for Incident Management, Request Fulfilment, Event Management, Problem Management, Change
  • Management, Release Management, Service Design & Transition, Asset Management, Knowledge Management, Availability Management, Service Catalogue Management and 3rd Party Supplier Management
  • Has a deep commitment to and passion for Continual Service Improvement
  • Ability to communicate at all levels; strong written and spoken communication skills
  • Able to produce clear and concise how-to guides, instructions, and procedure documents
  • Ability to communicate clearly over the phone or face-to-face and maintain company’s commitment to excellent customer service
  • Ability to build & maintain a strong rapport with both customers and colleagues alike
  • Ability to understand & articulate solutions; be able to propose solutions to business problems
  • Uses own initiative to take responsibility of workload; can pro-actively complete allocated tasks
  • Has a well-organised approach to work planning, time allocation to tasks and a flexible approach to daily routines to deliver the desired results
  • Has a positive ‘can-do’ attitude; is a team player, is helpful, friendly & approachable
  • Is a fast and efficient learner; wants to learn more and self-develop
  • Can adapt quickly in a fast-paced ever-changing environment
  • Is able to stay calm under pressure
  • Possesses a confident & professional manner; shows a high work ethic, completing all work to a high standard
  • Self-motivated to advance own knowledge & gain formal qualifications
  • Experience of working to GDPR regulations
  • Eligible to undergo SC Clearance

Desirable:

  • Experience of working in an ISO 27001 & ISO20000-1 compliant environment
  • Bachelor’s Degree in Information Security, Computer Science, IT or similar
  • Management & Leadership Training or Certifications
  • ITIL Foundation, Specialist, Strategist or Leader Certifications
  • Service Desk Institute Training or Certifications
  • CompTIA Security+ / CompTIA CYSA+
  • Passion for all things information technology and information security

In return for your skills and experience, we offer the following benefits:

  • 25 Days Holiday
  • Private Health Care
  • Health Cash Plan
  • Life Insurance
  • Employee Benefits platform
  • Employee Assistance Programme
  • Supported Training and Professional Development
  • Career Progression Framework
  • Pension
  • A superb working environment and a great, friendly team!

Interested?  Please send your CV and a covering letter to careers@falanx.com

We look forward to hearing from you!

SOC (Security Operations Centre) Service Delivery Manager

Hours: Monday to Friday from 9am until 5pm (excluding Bank Holiday’s)

Business Unit: SOC (Security Operations Centre)

Reports to: Head of SOC

Location: Hybrid: Office in Central Reading & Working from home

Salary: £Excellent + excellent benefits


The role:

We have an exciting opportunity for a SOC Service Delivery Manager with a genuine passion and
interest in Cyber Security to join our growing team.

The SOC team are responsible for monitoring, analysing, assessing and defending the security systems of our growing client base and resilience against any systems being compromised.
The role of the SOC Service Delivery Manager is to act as the main liaison between the Customer and service teams when required and as a point of escalation. The SOC Service Delivery Manager will help to maintain, grow and develop customer relationships. They will ensure they are meeting customer and internal SLA’s, their quality of work is to a high standard and are working with the team to full capacity.

The ideal candidate will have a strong work ethic, world class customer service skills, a keen eye for detail and the ability to positively drive themselves and the team forward. This individual will act as a role model to the SOC Team, always acting in a courteous and professional manner; adhering to Falanx’s core values.

Your key responsibilities will include:

  • To formulate and / or re-engineer SOC processes, how-to-guides & procedures to maximise
    operational efficiency using the ITIL framework
  • To organise, attend and chair Customer Service Meetings & Service Reviews
  • To ensure Service Review actions are tracked, progressed and escalations are communicated to internal stakeholders
  • To provide meeting minutes to Customers
  • To manage and encourage Contract Renewals for all SOC Customers
  • To conduct a thorough & quality handover with the Sales Team when a Customer transitions into Service Delivery
  • To create and / or redevelop Customer Service Review reporting
  • To promote exceptional customer satisfaction
  • To maintain IMS framework in relation to the Service Delivery of SOC functions; this includes, ownership of policies, adherence to them, as well as reporting into the IMS Management Team on effectiveness measures.
  • To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and adhoc management requests
  • To take ownership of and to make sure all high priority Incidents / Requests are escalated to the senior management team as soon as they are identified
  • To be an escalation point for Customer escalations and complaints & managing them through to remediation keeping the Customer informed of updates
  • To ensure daily, weekly and monthly reporting to all Customers are provided promptly
  • To identify & raise Problems and communicate / escalate these via the appropriate channels
  • To work with resolver teams and external suppliers to ensure comprehensive documentation of procedures are maintained and regularly reviewed
  • To carry out all activities in line with company and SOC policies & procedures
  • To suggest service & tool improvements to the Senior Management Team for the benefit of the team, the company & its’ customers

Key Requirements:

Essential:

  • Previous experience of working in a similar role
  • ITIL Foundation or experience of working in an ITIL environment
  • Experience creating and following processes for Incident Management, Request Fulfilment, Event Management, Problem Management, Change Management, Release Management, Service Design & Transition, Asset Management, Knowledge Management, Availability Management, Service Catalogue Management and 3rd Party Supplier Management
  • Has a deep commitment to and passion for Continual Service Improvement
  • Ability to communicate at all levels; strong written and spoken communication skills
  • Able to produce clear and concise how-to guides, instructions, and procedure documents
  • Ability to communicate clearly over the phone or face-to-face and maintain company’s commitment to excellent customer service
  • Ability to build & maintain a strong rapport with both customers and colleagues alike
  • Ability to understand & articulate solutions; be able to propose solutions to business problems
  • Uses own initiative to take responsibility of workload; can pro-actively complete allocated tasks
  • Has a well-organised approach to work planning, time allocation to tasks and a flexible approach to daily routines to deliver the desired results
  • Has a positive ‘can-do’ attitude; is a team player, is helpful, friendly & approachable
  • Is a fast and efficient learner; wants to learn more and self-develop
  • Can adapt quickly in a fast-paced ever-changing environment
  • Is able to stay calm under pressure
  • Possesses a confident & professional manner; shows a high work ethic, completing all work to a high standard
  • Self-motivated to advance own knowledge & gain formal qualifications
  • Experience of working to GDPR regulations
  • Eligible to undergo SC Clearance

Desirable:

  • Experience of working in an ISO 27001 & ISO 20000-1 compliant environment
  • Bachelor’s Degree in Information Security, Computer Science, IT or similar
  • Management & Leadership Training or Certifications
  • ITIL Foundation, Specialist, Strategist or Leader Certifications
  • Service Desk Institute Training or Certifications
  • CompTIA Security+ / CompTIA CYSA+
  • Passion for all things information technology and information security

In return for your skills and experience, we offer the following benefits:

  • 25 Days Holiday
  • Private Health Care
  • Health Cash Plan
  • Life Insurance
  • Employee Benefits platform
  • Employee Assistance Programme
  • Supported Training and Professional Development
  • Career Progression Framework
  • Pension
  • A superb working environment and a great, friendly team!

Interested?  Please send your CV and a covering letter to careers@falanx.com

We look forward to hearing from you!

Technical Pre-sales Engineer

Hours: Monday to Friday

Business Unit: SOC (Security Operations Centre)

Reports to: Director of SOC and Pen Test Services

Location: Working from home

Salary: £Excellent + excellent benefits


The role:

For Falanx, it’s simple; Cyber risks dominate our headlines, placing security issues at the forefront of people’s minds. The rapid deployment of complex network solutions and change in technology adds to the challenges our customers will encounter – as experts, we are here to help them.
We identify areas of cyber risk threatening the integrity of businesses and provide complete end to end managed cybersecurity services to alleviate those risks. Our processes combined proactive Managed Detection and Response (MDR) Services with Penetration Testing, Incident Response and Consultancy.
We have an exciting opportunity for a Technical Pre-sales Consultant with a genuine passion and interest in Cyber Security to join our growing team.
The Technical Pre-Sales Consultant takes ownership and responsibility for the Pre-Sales engagement process with the Client, supporting Sales through the Sales Cycle to decision point, handing over into the delivery process for business wins.

Your key responsibilities will include:

  • Work with the Sales teams throughout the sales life cycle including; supporting requirements discovery, defining solution scope, preparing technical elements of sales proposal documents, carrying out customer demonstrations, building of Proof of Concepts.
  • Work with the Sales teams to achieve defined sales targets and be the focal point of technical support.
  • Own the scope and definition of initial client requirements and propose technically appropriate solutions to specific client problems.
  • Confidently present technical and business aspects of proposed solutions to prospective clients and engage with internal teams to ensure best practice and understand the impact of proposed solutions on the existing service delivery and support teams.
  • Articulate technology solutions and to propose technical solutions to business problems.
  • Prepare technically accurate and compelling solution proposals and RFI/RFP responses.
  • Deliver demonstrations and articulate technical concepts clearly.
  • Staying on top of industry trends and identifying new opportunities by performing Competitive Analysis.

Key Requirements:

To succeed in the role, the following skills and knowledge are required:

  • A minimum of 2-3 years of experience in a technical pre-sales role within a managed service provider or Cyber technology company.
  • SIEM, XDR, EDR, NDR experience in design, deployment, scoping and detection methodology.
  • ITIL Foundation (preferred).
  • Evidence of Continuous Professional Development Cyber Security
  • Bachelor’s degree or equivalent in Information Security, Computer Science, Information Technology or related degree.
  • Strong documentation and communication skills.
  • Strong analytical and problem solving skills.
  • Technical knowledge of SIEM toolsets.
  • Technical knowledge of Elastic.
  • Technical knowledge of EDR.
  • Understanding of IDS and IPS technologies.

Communication and behavioural skills:

  • Personally, you will be an excellent, confident and credible communicator with the
    ability to communicate effectively at all levels across functions and organisations.
  • Demonstratable experience of delivering lively and engaging presentations to large audiences, face to face and via remote tools.
  • Ability to build strong working relationships with internal teams and clients.
  • Can adapt quickly in a fast-paced ever-changing environment.
  • Self-motivator, results and quality orientated, good organisational skills, attention to detail, positive helpful attitude.
  • Excellent communication skills (verbal, written and listening) including an excellent telephone manner and strong customer first focused skills.

In return for your skills and experience, we offer the following benefits:

  • 25 Days Holiday
  • Private Health Care
  • Health Cash Plan
  • Life Insurance
  • Employee Benefits platform
  • Employee Assistance Programme
  • Supported Training and Professional Development
  • Career Progression Framework
  • Pension
  • A superb working environment and a great, friendly team!

Interested?  Please send your CV and a covering letter to careers@falanx.com

We look forward to hearing from you!

SOC Analyst

Business Unit: SOC (Security Operations Centre)

Reports to: Head of SOC

Location: Hybrid: Office in Central Reading & Working from home

Salary: £Excellent + excellent benefits

Hours: On a 24/7, 365 day a year rota, working 12 hour shifts with the pattern of 4 on 4 off

The role:

We have an exciting opportunity for a SOC Analyst with a genuine passion and interest in Cyber Security to join our growing team. The SOC team are responsible for monitoring, analysing, assessing and defending the security systems of our growing client base and resilience against any systems being compromised.
The role of the SOC Analyst is to act as the first line of defence against threats in our customers’ landscape and to also proactively maintain their networks from potential attacks. The SOC Analyst will ensure they are meeting customer and internal SLA’s, their quality of work is to a high standard and are working with the team to full capacity.
The ideal candidate will have a strong work ethic, world class customer service skills, a keen eye for detail and the ability to positively drive themselves and the team forward. This individual will act as a role model to the SOC Team, always acting in a courteous and professional manner; adhering to Falanx’s core values

Your key responsibilities will include:

  • To monitor and investigate security events raised in our ITSM tool from the IT estates of
    customers who we monitor
  • To use our SIEM Tool to compare, correlate & analyse real time security alerts across our
    customers’ systems and devices so that potential signs of a data breach, threat, attack or
    vulnerability can be detected
  • To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and adhoc management requests
  • To make sure all high priority issues / requests are escalated to the senior management team as soon as they are identified
  • To own Tickets ensuring detailed & accurate data is being captured in the outset, keeping customers updated, progressing the Ticket to investigative remediation in a timely manner
  • To give technical support & advice to our customer base, providing world class customer service
  • To liaise with support teams to ensure efficient & effective escalation, response and resolution of Tickets
  • To perform analysis of log files from a variety of different sources.
  • To provide prompt & comprehensive daily, weekly and monthly reporting to all customers
  • To attend customer services reviews to provide helpful details of all Tickets, events and alerts are discussed with the customer, answering any questions they may have
  • To identify & raise Problems and communicate & escalate these via the appropriate channels
  • To work with resolver teams and external suppliers to ensure comprehensive documentation of procedures are maintained and regularly reviewed
  • To document in the handover and communicate key points from the shift to oncoming shift personnel
  • To carry out all activities in line with company and SOC policies & procedures.
  • To suggest service & tool improvements to the Senior Management Team for the benefit of the team, the company & its’ customers

Technical Knowledge

  •  To monitor and investigate security events raised in our ITSM tool from the IT estates of
    customers who we monitor
  • To use our SIEM Tool to compare, correlate & analyse real time security alerts across our customers’ systems and devices so that potential signs of a data breach, threat, attack or vulnerability can be detected
  • To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and adhoc management requests
  • To make sure all high priority issues / requests are escalated to the senior management team as soon as they are identified
  • To own Tickets ensuring detailed & accurate data is being captured in the outset, keeping customers updated, progressing the Ticket to investigative remediation in a timely manner
  • To give technical support & advice to our customer base, providing world class customer service
  • To liaise with support teams to ensure efficient & effective escalation, response and resolution of Tickets
  • To perform analysis of log files from a variety of different sources.
  • To provide prompt & comprehensive daily, weekly and monthly reporting to all customers
  • To attend customer services reviews to provide helpful details of all Tickets, events and alerts are discussed with the customer, answering any questions they may have
  • To identify & raise Problems and communicate & escalate these via the appropriate channels
  • To work with resolver teams and external suppliers to ensure comprehensive documentation of procedures are maintained and regularly reviewed
  • To document in the handover and communicate key points from the shift to oncoming shift personnel
  • To carry out all activities in line with company and SOC policies & procedures.
  • To suggest service & tool improvements to the Senior Management Team for the benefit of the team, the company & its’ customers

Key Requirements:

Essential:

  • Previous experience of working in a similar role
  • Ability to communicate at all levels; strong written and spoken communication skills, able to produce clear and concise how-to guides, instructions, and procedure documents, able to communicate clearly over the phone or face-to-face and maintain company’s commitment to excellent customer service
  • Use own initiative to take responsibility of own workload; can pro-actively complete allocated task
  • Has a well-organised approach to work planning, time allocation to tasks and a flexible approach to daily routines to deliver the desired results
  • Has a positive “can-do” attitude; is a team player, is helpful, friendly & approachable
  • Is a fast and efficient learner; wants to learn more and self-develop
  • Can adapt quickly in a fast-paced ever-changing environment
  • Is able to stay calm under pressure
  • Possesses a confident & professional manner; shows a high work ethic, completing all work to a high standard
  • Self-motivated to advance own knowledge & gain formal qualifications
  • Experience of working in an ISO 27001 compliant environment
  • Experience of working to GDPR regulations
  • Eligible to undergo SC Clearance

Desirable:

  • Bachelor’s Degree in Information Security, Computer Science, IT or similar
  • SANS GIAC GCIA / SANS GIAC GCIH
  • CISSP
  • CCNA / CCNP
  • MCSE / MSCA
  • ITIL Foundation
  • Passion for all things information technology and information security

Hours of Work:

  • Part of a 24/7/365 Shift Rota
  • Working 12-hour shifts with a 4 on 4 off pattern
  • Shift start times are 6am, 7am, 8am or 7pm
  • Hybrid working from home & in the office
  • Core Days in the office are Wednesday’s & Thursday’s
  • When working on the 24/7 Shift Rota with a stint of 4 Day Shifts (2 x Early’s & 2 x Day’s) there is a requirement to be in the office for 2 out of those 4 shifts, prioritising the Core Days
  • When working on the 24/7 Shift Rota with a stint of 4 Day & Night Shifts (2 x Day’s & 2 x Night’s) there is a requirement to be in the office for 1 Day Shift out of those 4 shifts, prioritising the Core Days
  • When working on a weekend, a Bank Holiday or on a Night Shift home working is offered. For anyone who requires it, the office is still available to work from.

In return for your skills and experience, we offer the following benefits

  •  25 Days Holiday
  • Private Health Care
  • Health Cash Plan
  • Life Insurance
  • Employee Benefits platform
  • Employee Assistance Programme
  • Supported Training and Professional Development
  • Career Progression Framework
  • Free Gym Membership
  • Pension
  • A superb working environment and a great, friendly team!

If you think you would be a good fit, please apply!  Please send your CV and a covering letter to careers@falanx.com

We look forward to hearing from you!

All our UK employees can benefit from:

Pension and life insurance

We offer Life Insurance cover of up to 4x annual salary and a Group Pension Scheme.

Medical insurance and health cash plan

Employee personal health and wellbeing is important to us, which is why we offer Private Medical Insurance and a Health Cash plan to enable employees to claim cash back on Dental, Optical care and other alternative therapies.

Holidays

We offer a generous holiday entitlement of 25 days upon joining the company.

Employee benefits platform

We offer employees an employee benefits platform to include; discounts on high Street and  grocery shopping , days out, cinema, holidays and restaurants.  Gym membership discounts, Financial wellbeing advice.

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